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User Administration Guide
ALICE Desktop (web) Overview
ALICE Web Training_2020 (1).mp4ALICE Staff App (mobile) Overview
ALICE Admin
ALICE = Admin - Add or Edit Services and Service Options - June 2021 (~7 min)= p>
ALICE = Admin - Dropdown Service Options - June 2021 ( ~6 min)
ALICE Adm= in - Quick Links - April 2020 (~4 min)
ALICE Adm= in - Configure Logbooks - Jan 2023
ALICE = Admin - Roles and Permissions - June 2020 (~14 min)
Tickets
Ticket Da= shboard - Customize Dashboard - March 2020 (~2 min)
Ticket Da= shboard - Copy a Ticket - February 2020 (~2 min)
Ticket= Dashboard - Create Internal Request - July 2021 (~7 min)
Ticket Da= shboard - Create Guest Request - April 2021 (~7 min)
Ticket Da= shboard - Create a Repeating Ticket - March 2020 (~3 min)
Ticket Da= shboard - Pinned Notes - April 2020 (~2 min)
Ticket Da= shboard - Reminder - April 2020 (~2 min)
Ticket= Dashboard - Repeating Tickets Manager - June 2021 (~3 min)
Ticket Da= shboard - Search & Filters - March 2020 (~4 min)
Service Delivery Videos= p>
Add Ve= ndor to Local Tab - June 2021 (~2 min)
Edit V= endor in Local Tab - June 2021 (~1 min)
Servic= e Delivery Overview - May 2020 (~15 min)
Guest Messaging Videos
SMS Me= ssaging Overview - May 2020 (~3 min)
Close a C= onversation - March 2020 (~2 min)
Housekeeping Videos
Housekeeping Desktop Basics - October 2021 (~4 min)
Housekeeping Desktop - Building Room Boards - October 2021 (~8 min)
<= /li>Guest Services Videos
Guest = Services Overview - April 2021 (~29 min)
Broadcast= Email to Guests - March 2020 (~3 min)
Broadcast= Message to Guests - March 2020 (~2 min)
Create= and Send Itinerary - April 2021 (~3 min)
Create= Confirmation Letter - April 2021 (~1 min)
Guest = Tab Overview - July 2021(~2 min)
Logboo= k Tab Overview - April 2021 (~3 min)
Local = Tab Overview - April 2021 (~5 min)
ALICE Staff App (Mobile)<= /p>
ALICE = Staff App (Mobile)- 2020 (~7 min)
ALICE Sta= ff App (Mobile) - Create a Guest Request - April 2020 (~3 min)
ALICE = Staff App (Mobile) Notifications - March 2020 (~1min)
ALICE = Staff App (Mobile) Reassigning a Ticket - 2020 (~1 min)
ALICE Sta= ff App (Mobile) Saved Filters - (~2 min)
Preventative Maintenance Videos
Preventative Maintenance Video Library -
Videos in Spanish
ALICE Des= ktop - February 2023 (~1.5 hr)
ALICE Mob= ile - February 2023 (~23 min)