A Hotel User Admin or Hotel Admin can set the default Assignment Filter in the User Profile.
Mobile Staff View Default (Check for Mine, Uncheck for All) - Controls the default ticket list view for the user on the ALICE Staff app. When checked, the ticket list will be filtered to “Mine” by default. When unchecked, the ticket list will be filtered to “All” by default.
Each user can add user-specific favorites to make starting tickets quick and accessible. Learn more at Mark Commonly Used Requests as Favorites - Mobile.

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Filter by label (Content by label)

showLabels	false
showSpace	false
cql	label = "tickets_mobile" and space = "ALICEKB"

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