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  • Location Groups should be uploaded prior to uploading Locations.

  • The maximum number of characters available for Location Groups is as follows:
    Floors and Section Names - 10 characters.
    Room Types - 4 characters

  • Each Location Group should be unique. For example, if each floor of the hotel has housekeeping “Section A”, the Location Groups must have a way to differentiate Floor 1, Section A from Floor 2, Section A.

  • Location Groups and Locations should be added during the account launch. To upload/edit Location Groups/Locations in bulk for active accounts, reach out to support@aliceplatform support@actabl.com for assistance.

  • If uploading Locations for use with Housekeeping, Locations must match exactly to the format of locations (room numbers) in the PMS. Leading zeros matter!

  • Each room should only belong to 1 Floor. If the room does not belong to a particular floor, consider adding a Location Group called “Common Area/Public Area” to keep these rooms grouped together. 

  • The Locations list is accessible in ALICE Admin to Hotel Admin users only.

  • Selecting the Guest Room checkbox (as appropriate) is critical for accounts that use Preventative Maintenace and/or Housekeeping.

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