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Tickets can be accessed on the ALICE Staff app (mobile) for accounts that have purchased Service Delivery, Housekeeping, and/or Preventative MainteanceMaintenance. Tickets - Mobile puts the power of ALICE in the hands of users who are always on the go.
Settings changes made to the ticket list via the gear icon are on a per-user basis. The changes will only be visible to the user who made the change, not all users.
Alerts can be set from the ticket list by selecting the bell icon, then selecting an alert time. (Alert times are relative to the ticket due date). When a ticket alerts, it will turn red or flash red on the ticket list.
View the ticket history to see a complete log of changes related to the ticket. Select the Ticket History Icon to view.
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