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• An email confirmation will be sent to all Hotel Admin users for the property each time the automation runs successfully.

• Once enabled, ALICE will automatically detect reservations with an end date greater than or equal to the time specified and anonymize Tickets, Internal Notes, and all SMS messages containing any Personal Identifiable Information (PII).

• Anonymized text fields will display as “Data Purged”.
  Anonymized phone number fields will display as 555-555-5555
  Anonymized emails will display as name@email.com

  

• Data retention period is set on an individual property basis.

• The maximum value for retention period is 5 years

• The minimum value for retention period is 1 day

• This setting is disabled by default for new hotels. 

⚙ Steps

1. Select “Security & Data Privacy” from the ALICE Admin menu, then select “Data Retention Policy. 

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2. Enables the Data Retention Policy by selecting the checkbox. 

3. Use the fields provided to set the desired time to retain information in the ALICE account. 

4. Once enabled, ALICE will automatically detect reservations with an end date greater than or equal to the time specified and anonymize them.

5. Select Save to apply the changes. The PII will be anonymized at midnight (12 AM) in the property timezone once saved. The anonymization of guest data cannot be undone. Once the guest data is deleted, there is no way to retrieve it. 

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