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Please note that ALICE Guest Messaging and ALICE Housekeeping must be configured at the hotel in order to use this functionality. |
\uD83D\uDCD8 Instructions
Configuration for Admin:
Access ALICE Admin
Navigate to Messaging menu > Message Automation
Click on Add Automation
Fill details accordingly - below is an example:
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The Room Ready checkbox can be marked as unchecked in the event that the automated notification is no longer needed. |
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🎁 Alternative Use Cases for new trigger method
Reservation - PMS Status + Room Status
This new trigger can be used for DND Automations to automatically message an in house guest whose room has been marked as DND.
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Notice how the Housekeeping Status is set to DND. This may have a different name or not exist at all, depending on the hotel’s housekeeping configuration.
For DND and all non-room ready notification, please make sure the Room Ready Notification Automation checkbox is not enabled.
Make sure that you save the automation and that’s it! Nothing else is needed for this automation to trigger once the conditions are met.
\uD83D\uDCCB Related articles
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