ALICE integrates with OpenTable to make it easy for users to create a reservation on behalf of guests. To set up the OpenTable integration in your account, reach out to support@aliceplatform support@actabl.com.
🔐 User Type & Roles
To perform this action in ALICE, the user must have at least Employee User Type access.
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Access to “Ticket List” tab.
Access to “Add” Tickets.
Access to “Manage” OpenTable.
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Users with “View” access will also receive notifications for unassigned tickets. |
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Select “+Guest Reservation” then, select a service to create a reservation.
Enter ticket data, including reservation date, time, and number in the party. (Fields may vary by property.)
Select a vendor/restaurant. (Field name may vary by property.)
If the restaurant exists in OpenTable, the OpenTable button will automatically appear next to the selected vendor name.
Select the OpenTable button.
In the new OpenTable window, enter the search criteria. Details previously entered in the ticket fields in ALICE will automatically populate in the OpenTable window.
Select “Find a Table” to view restaurant availability.
Select the desired reservation time to access the reservation form.
The reservation form will populate the following fields:
Concierge:indicates who will get OpenTable points for the reservation.
Guest Phone: The guest’s contact number. This number will pull from the guest reservation information in ALICE.
Special Requests: Use this field to communicate to the vendor. A default message will automatically populate: “Please contact the ((Property Name)) concierge desk at ((Phone / Extension)) with any questions or updates about this reservation.”Press “Complete” to submit your request to OpenTable. A confirmation message should appear.
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