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ALICE integrates with OpenTable to make it easy for users to create a reservation on behalf of guests. To set up the OpenTable integration in your account, reach out to support@aliceplatform

🔐 User Type & Roles

To perform this action in ALICE, the user must have at least Employee User Type access.


  • Access to “Ticket List” tab.

  • Access to “Add” Tickets.

  • Access to “Manage” OpenTable.

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Users with “View” access will also receive notifications for unassigned tickets.


  1. Select “+Guest Reservation” then, select a service to create a reservation.

  2. Enter ticket data, including reservation date, time, and number in the party. (Fields may vary by property.)

  3. Select a vendor/restaurant. (Field name may vary by property.)

  4. If the restaurant exists in OpenTable, the OpenTable button will automatically appear next to the selected vendor name.

  5. Select the OpenTable button.

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  6. In the new OpenTable window, enter the search criteria. Details previously entered in the ticket fields in ALICE will automatically populate in the OpenTable window.

  7. Select “Find a Table” to view restaurant availability.

  8. Select the desired reservation time to access the reservation form.

  9. The reservation form will populate the following fields:
    Concierge:indicates who will get OpenTable points for the reservation. 
    Guest Phone: The guest’s contact number. This number will pull from the guest reservation information in ALICE.
    Special Requests: Use this field to communicate to the vendor. A default message will automatically populate: “Please contact the ((Property Name)) concierge desk at ((Phone / Extension)) with any questions or updates about this reservation.”

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  10. Press “Complete” to submit your request to OpenTable. A confirmation message should appear.