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  • Access to the “Ticket List” tab.

  • Access to “View” and “Assign” tickets. (Selecting “Assign” will automatically also enable “View”)

(lightbulb) Things to Consider

  • Tickets can be reassigned to a specific individual user or to all users within a Facility.

  • Once a ticket is reassigned, the assignee(s) will receive a notification on their device alerting them of the ticket.


  1. Tap on the ticket that needs to be reassigned to open it.

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  2. Tap the “Assign” field.

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  3. Select one of the options presented. Tapping the Facility Name will bring up a list of available Facilities. Tapping the individual user’s name (or “Unassigned” if the ticket has not been assigned to a specific user) will bring up a list of users for the property.

  4. Tap to select a Facility, individual user, or “unassigned”. Then tap “Assign Ticket” to reassign the ticket.

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In this screenshot example, all users who have access to tickets within the Preventative Maintenance facility will be notified and able to take action on the ticket.