Roles control user access to tabs and actions within ALICE. Create a Role per job type or department on property and apply them to user profiles. Roles can be created on an individual property level or a group level.
🔐 User Type & Roles
To perform this action in ALICE, the user must have at least Hotel User Admin User Type access.
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Multiple Role templates can be applied to a single user.
Users without a Role applied will receive an “Access Denied” error message upon login.
Roles can be created on the property level or the group level. A group level Role must be applied to users who will need to access multiple properties in the group. An individual property level Role can be applied to users who only need access to one property.
Some Roles you create in ALICE will be very similar to others with only minor changes. In this case, consider copying Roles as you are creating them rather than creating a new one each time. This function is intended to save you time as you set up Roles for the first time, or are building out new Roles for your teams.
To provide or restrict user access to tabs in ALICE, enable or disable the checkboxes within the Tabs section.
To learn more about Room Assignment Mobile Tabs permissions and Rooms (Room Assignment) permissions, review the following articles:
To provide or restrict user access to Facilities, enable or disable the checkboxes for Add, View, Edit, Close, or Assign for each Facility within the “Tickets” section. To maintain the integrity of data, it is not recommended to grant anyone access to “Delete”.
Note: Users with “View” access will receive notifications for any tickets within that Facility unless the Facility has been muted within the user profile.
To view permission settings for OpenTable and Credit Cards, these settings must be first be enabled in the account. Please reach out to support@actabl.com for assistance.
To provide or restrict user access to guest reservation details, enable or disable the checkboxes within the Guest Information section.
To provide or restrict user access to vendor information from the Local tab, enable or disable the checkboxes within the Vendors/Contacts section.
To send mass messages to groups of property guests, a user must have access to “Broadcast” within the Guest Messaging section.
To view reports, a user must be granted access to both the Reports tab and “View” access within the Reports section.
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