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Tickets - Mobile Overview

Tickets can be accessed on the ALICE Staff app (mobile) for accounts that have purchased Service Delivery, Housekeeping, and/or Preventative Mainteance. The ALICE Staff app (mobile) puts the power of ALICE in the hands of users who are always on the go.

(lightbulb) Things to Consider

  • Tickets on the ALICE Staff app are arranged in order of priority. Tickets with the most immediate due date always appear at the top of the ticket list by default.

  • ALICE is available in offline mode to view Offline mode provides users view-only access to important information even when internet connection is unavailable. ALICE Staff app will indicate that it is in offline mode with a banner and a popup message.

  • ALICE Staff app has four filter options for tickets: Assignment Filters, Status Filters, Time Filters, and Saved Filters. Learn more at Search and Filter Ticket List - Mobile.

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