Logbooks Overview

A Logbook in ALICE provides space for operations teams to record important information for tracking purposes. Logbook entries are not necessarily time-bound so, unlike tickets, often will not have due dates.

Things to Consider

• Logbooks are not available on the ALICE Staff app (mobile).

• Logbooks are referred to as “Inventories” in ALICE Admin.

Best Practices 

In addition to the keyword search functionality, advanced filters are available in each Logbook to help users quickly find entries.

Properties that have purchased Guest Services will typically set up Logbooks for at least the following:

• Packages

• Guest Recovery

• Lost and Found

Properties that have purchased Service Delivery will typically set up Logbooks for at least the following:

• Packages

• Guest Recovery

• Lost and Found

Properties that have purchased Preventative Maintenance will set up Logbooks for:

• Equipment

• Rooms Tracker

Properties that have purchased Housekeeping  will set up Logbooks for:

• Lost & Found

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