General

User Administration Guide

ALICE Desktop (web) Overview

ALICE Staff App (mobile) Overview

ALICE Admin

• ALICE Admin - Add or Edit Services and Service Options - June 2021 (~7 min)

• ALICE Admin - Dropdown Service Options - June 2021 ( ~6 min)

• ALICE Admin - Quick Links - April 2020 (~4 min)

• ALICE Admin - Configure Logbooks - Jan 2023

• ALICE Admin - Roles and Permissions - June 2020 (~14 min)

Tickets

• Ticket Dashboard - Customize Dashboard - March 2020 (~2 min)

• Ticket Dashboard - Copy a Ticket - February 2020 (~2 min)

• Ticket Dashboard - Create Internal Request - July 2021 (~7 min)

• Ticket Dashboard - Create Guest Request - April 2021 (~7 min)

• Ticket Dashboard - Create a Repeating Ticket - March 2020 (~3 min)

• Ticket Dashboard - Pinned Notes - April 2020 (~2 min)

• Ticket Dashboard - Reminder - April 2020 (~2 min)

• Ticket Dashboard - Repeating Tickets Manager - June 2021 (~3 min)

• Ticket Dashboard - Search & Filters - March 2020 (~4 min)

Service Delivery Videos

• Add Vendor to Local Tab - June 2021 (~2 min)

• Edit Vendor in Local Tab - June 2021 (~1 min)

• Service Delivery Overview - May 2020 (~15 min)

Guest Messaging Videos

• SMS Messaging Overview - May 2020 (~3 min)

• Close a Conversation - March 2020 (~2 min)

Housekeeping Videos

• Housekeeping Mobile Training - October 2021 (47 min)

• Housekeeping Desktop Training - October 2021 (25 min)

• Housekeeping Desktop Basics - October 2021 (~4 min)

• Housekeeping Desktop - Building Room Boards - October 2021 (~8 min)

Guest Services Videos

• Guest Services Overview - April 2021 (~29 min)

• Broadcast Email to Guests - March 2020 (~3 min)

• Broadcast Message to Guests - March 2020 (~2 min)

• Create and Send Itinerary - April 2021 (~3 min)

• Create Confirmation Letter - April 2021 (~1 min)

• Guest Tab Overview - July 2021(~2 min)

• Logbook Tab Overview - April 2021 (~3 min)

• Local Tab Overview - April 2021 (~5 min)

ALICE Staff App (Mobile)

• ALICE Staff App (Mobile)- 2020 (~7 min)

• ALICE Staff App (Mobile) - Create a Guest Request - April 2020 (~3 min)

• ALICE Staff App (Mobile) Notifications - March 2020 (~1min)

• ALICE Staff App (Mobile) Reassigning a Ticket - 2020 (~1 min)

• ALICE Staff App (Mobile) Saved Filters - (~2 min)

Preventative Maintenance Videos

• Preventative Maintenance Video Library - Password: alice-pm

Videos in Spanish

• ALICE Desktop - February 2023 (~1.5 hr)

• ALICE Mobile - February 2023 (~23 min)