Draft a message and set a future date and time to send the message to achieve more flexibility around communication with guests and ensure follow-up communications no matter the time of day.

User Type & Roles

To perform this action in ALICE, the user must have at least Employee User Type access.

The user must also have the following settings within “Roles” enabled”

• Access to “SMS/Chat” tab.

  

Things to Consider

• To cancel a scheduled message, select “Cancel” under the scheduled message in the conversation.

  

Steps

1. Select a guest, then enter the message.

2. Select “Schedule”

3. Select a date from the calendar and a time. 

4. Select “Schedule”. The draft will be added to the conversation in grey until it is sent on the established date and time.

   

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