Once your dates have been confirmed, your dedicated Customer Success Specialist will send a tailor-fit training schedule and zoom information to access the training.
To make the time as successful as possible, we ask that you are prepared for training in the following ways:
Ensure property champions are available for ALL sessions. Property champions will be your internal go-to users to help answer staff questions as they come up.
Decide if you will be joining the meeting as a group or individually. If you plan to join as a group, set aside a quiet communal place to meet. We suggest having a space to project the computer screen so everyone can see the point and click training.
If you plan to join individually, make sure everyone has access to a desktop computer to view the training. Audio can be accessed on the computer or via a telephone number provided in the Zoom Invitation.
Ensure staff can attend the appropriate sessions for their role. Make a list of who needs to attend each session so no one gets forgotten!
ALICE Admin Training: Property Champions, Department Managers/Directors
Desktop Training: Property Champions, Front Desk, Concierge
Housekeeping Desktop Training: Property Champions, Housekeeping Managers/Coordinators
Housekeeping Mobile Training: Property Champions, Housekeeping Managers/Coordinators, Housekeeping Supervisors, Room Attendants
Preventative Maintenance Training: Property Champions, Director of Engineering, Engineers
Properties that have purchased all products on the ALICE platform can expect to go live in as little as 2 days!
We’ll work with you to determine a training schedule that works best for your teams to ensure everyone on property has a working knowledge of ALICE and is ready for rollout!
