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Increase the visibility for message and escalation notifications in ALICE by displaying push notifications through the Google Chrome browser. The browser tab will also update in real-time to reflect the number of unread messages or escalations.

ALICE Help Site > Enable Messaging and Escalation Browser Notifications > 6UcCkTmrh5r2H8x40mzegIzhWTF2XBmg7kFdTpX1lLVnFOR01dK0TScgvNBGqUFs6iFn7IBf_iYrAsSb2NKYwENXuI-MUPbFQRWniXhL-S6Z8y-FbAgsz3M9zTCluHpnLnVTZoSo

ALICE Help Site > Enable Messaging and Escalation Browser Notifications > so-qo0koACmOyoiLhnV840LAI-YXYHCDbmnCzb-aYjgG8f-nywHfiwS0r_YQHNGsTHl7c0OIXuhB6Me-IJBgsRXnGlDS1pXlDYEjfWKy6004MhWrs3DukGJLiEK0BFHhdRReKmRT

Things to Consider

This is a setting that allows pop-ups by enabling notification browser settings. This is a function of Google Chrome and not ALICE.

Steps

For Messaging Pop-ups:

Sign into then, locate the URL bar at the top of your web browser.
Select the lock icon. For PC windows it might be located on the right side of the URL bar.
From the dropdown, select “Allow” for both “Notifications” and “Pop-ups and Redirects”.

ALICE Help Site > Enable Messaging and Escalation Browser Notifications > RQTtDHPT8NeUB49jfZ-ObJScSD7Q0WEKYIhyEUwrWIAwUUb0z2Gl7i4FhBI3VpUzuF8pHU7DTgU83HpPvMOW5cQNOSJozKWs3O-dKc2iGLfMMH3FL8KUTx8tlbaZiLUx7PexNjJD

ALICE Help Site > Enable Messaging and Escalation Browser Notifications > 355MG_3R_oedHpz9OJFV-HpTy6L6ni6xjedHq4fSDh0HXACn91ALDQap-aXQ8-FYNY0Y8h3hWbnBEqlyobD7J7A0aTtMxyQK5qnBCqN6RFjDPNtQ2eZVNCIgcSUr9CvRocchUzCa

Steps

For Escalation Pop-ups:

Please email a support request to support@actabl.com to ask the Support Team to assist with the escalation pop-ups setup.

ALICE Help Site > Enable Messaging and Escalation Browser Notifications > image-20230901-153621.png

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