Reports Tab

Reports Overview

The more information you put into ALICE, the more data you can pull out! Use ALICE default reports to view data of your day-to-day operations. Each report displays a collection of panels that will break down property specific data. To export data to an Excel sheet, click on the download icon in the upper right-hand corner of each panel. 

Note: ALICE will show a maximum of 500 rows for each report. Please download the report to view all of your data.

The default reports available are dependent upon the products purchased. Learn more about which default reports are included with each product below.

Service Delivery

  • Amenity Report

  • Employee User Metrics

  • Guest Information Report

  • Maintenance (Engineering) and Housekeeping Report

  • Service Optimization - Snapshot Report (fka SOS) by Create Date

  • Service Optimization - Snapshot Report (fka SOS) by Due Date

  • Summarized Ticket List with Internal Notes

  • Weekly Overview (fka Hotel Metrics)

  • Checklist Report

Guest Services

  • Amenity Report

  • Concierge Report

  • Employee User Metrics

  • Guest Information Report

  • Summarized Ticket LIst with Internal Notes

  • Vendor Report

  • Weekly Overview (fka Hotel Metrics)

Guest Messaging

  • Guest Information Report

  • Broadcast History

  • SMS Report

  • SMS Transcript Report

Housekeeping

  • Employee User Metrics

  • Guest Information Report

  • Housekeeping 5pm End of Day Board

  • Housekeeping 9am Start of Day Board

  • Housekeeping Assignment Log

  • Housekeeping Audit Log

  • Housekeeping DND/Refused Service Report

  • Housekeeping Room Inspections Log

  • Housekeeping Room Trends Report

  • Housekeeping Room Type Report

  • Housekeeping Rushed Rooms Report

  • Maintenance (Engineering) and Housekeeping Report

  • Checklist Report

Preventative Maintenance

  • Checklist Report

  • Employee User Metrics

  • Guest Room PM Tracker

  • Preventative Maintenance Board

  • Rooms PM & Equipment PM Report

  • Summarized Ticket List with Internal Notes

  • Weekly Overview (fka Hotel Metrics)

  • Maintenance (Engineering) and Housekeeping Report

  • QR Codes Linked Report

  • QR Rounds Summary Report

 

Things to Consider

  • Users must have access to the Reports tab and access to “View” Reports in order to see the default reports and the data within the reports.

  • Workflow statuses serve as a reference to measure the property’s response, labor and resolution times. It is important for property employees to update ticket statuses in real time to give a true overview of their performance.

  • Some reports are updated in real-time, while others update once a day. 

  • Custom reports are available for a fee. Please contact support@aliceplatform.com to request a custom report.

Best Practices 

  • Use the default time filters and/or the Advanced Filters to customize the data pulled in the reports.


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