Weekly Overview (fka Hotel Metrics)
- Former user (Deleted)
The weekly overview shows metrics around the property’s general activity for the past week.
User Type & Roles
To perform this action in ALICE, the user must have at least Employee User Type access.
The user must also have the following settings within “Roles” enabled”
Access to “Reports” tab.
Access to “View” Reports.
Things to Consider
Time filter defaults to “Last 7 Days”. Change the timeframe using the dropdown.
This report is available to customers who have purchased Service Delivery, Guest Services, and Preventative Mainteance only.
Terms & Definitions
Top 15 Tickets Created | Lists the 15 most commonly created tickets for the timeframe presented. |
Total Time to Accept Tickets | Measures response time - time it takes for a user to accept a ticket once it is created. |
Total Labor Time | Measures the time the ticket has been in progress. |
Total Time to Complete Tickets | Measures the time between a ticket being accepted and closed. |
All Tickets Created by Weekday | Number of tickets created each day of the week. |
All Tickets Created by Hour | Number of tickets created each hour of the day. |
All Tickets Created by Department | Number of tickets grouped by Facility |
Guest Service Delivery Snapshot | Record of ticket details Ticket ID: This is an identification number that enables a user to find the ticket in the ALICE search box in the main ticket screen. Ticket Created Date: the date the ticket was created Guest Name: The guest’s full name Facility Name: The department name Service Name: The name of the ticket Request Details: The details filled out in the ticket fields Location Special Info (if applicable) |
Maintenance Location Trends | Location and details of engineering tickets. |