Engineer Quickstart Guide
The Engineer maintains the general condition of the hotel property completing maintenance requests in a timely manner. The Engineer may also be involved in routine preventive maintenance for all-building equipment and rooms.
Engineers use ALICE to perform the following key tasks:
Responding to Maintenance Tickets
Managing Preventative Maintenance Tasks
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Suggested User Permissions
User Type: Employee
Roles Settings
Access to “Ticket List” tab
Access to Tickets
“Add” in Housekeeping Facility.
“Add”, “View”, “Edit”, “Close”, and “Assign” in Maintenance Facility.
“Add”, “View”, “Edit”, “Close”, and “Assign” in Preventative Maintenance Facility.