Engineer Quickstart Guide

The Engineer maintains the general condition of the hotel property completing maintenance requests in a timely manner. The Engineer may also be involved in routine preventive maintenance for all-building equipment and rooms.

Engineers use ALICE to perform the following key tasks:

  • Responding to Maintenance Tickets

  • Managing Preventative Maintenance Tasks


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Suggested User Permissions

User Type: Employee

Roles Settings

Access to “Ticket List” tab

Access to Tickets

  • “Add” in Housekeeping Facility.

  • “Add”, “View”, “Edit”, “Close”, and “Assign” in Maintenance Facility.

  • “Add”, “View”, “Edit”, “Close”, and “Assign” in Preventative Maintenance Facility.