Director of Operations Quickstart Guide

The Director of Operations manages the execution of the property's overall operations strategy. Reviews reports to identify trends and supports all hotel roles. Solves escalated customer issues.

The Director of Operations uses ALICE to perform the following key tasks:

  • Ensure that the ALICE account is optimized for staff use.

  • ALICE User Management

  • Evaluate operational trends

  • Review escalated issues


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Suggested User Permissions

User Type: Hotel Admin

Roles Settings

Hotel Admins have access to all areas of ALICE. The following actions require Hotel Admin Users to have Roles settings enabled.

Tickets Batch: Update ticket assignee or workflow status in bulk.

To ensure batch ticket management works correctly, the role must have rights to assign, close or delete tickets within all Facilities. 

Ticket Deletion

To preserve the integrity of ALICE data, it is not recommended to grant access to delete tickets.