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Front Desk Agents and Concierge are the front-of-house all-stars. They are the front line managing the guest experience from pre-arrival to departure.

Front Desk and Concierge use ALICE to perform the following key tasks:

• Field guest feedback and requests

• Assist in planning and booking activities

• Vendor relationship management

Recommended Articles

• Tickets Tab

• Guest Tab

• Add Ticket - Web

• Schedule a Repeating Ticket

• Add, Edit, or Close a Reminder

• Add or Edit a Guest Itinerary

• Send a Confirmation Letter

• Add, Edit, or Cancel an OpenTable Reservation

Suggested User Permissions

User Type: Employee

Roles Settings

Access to “Ticket List”, “Logbooks”, “Guests”, “SMS/Chat”, and “Local” tabs

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Access to Tickets

• Access to “Add”, “View”, “Edit” Tickets across most Facilities.

   

Access to Manage OpenTable Reservations

Access to “Add”, “View”, “Edit” and “Contact Info” in Guest Information

Access to “Add”, “View”, “Edit” and “Hotel Notes” in Vendors/Contacts

Access to “Broadcast” in Guest Messaging