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The Director of Operations oversees manages the success and opportunities execution of the hotel. Look at reports daily to figure out ways to make the hotel more efficient and financially viable across all departments of the hotel. Support for all property's overall operations strategy. Reviews reports to identify trends and supports all hotel roles. Solves escalated customer issues.
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Ensure that the ALICE account is optimized for staff use.
ALICE User Management
Evaluate operational trends
Review escalated issues
Recommended Articles
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Overview
Common Tasks
Suggested User Permissions
User Type: Hotel Admin
Roles Settings
Hotel Admins have access to all areas of ALICE. The following actions are suggested for Hotel Admin Users and require Roles
Tickets Batch: Update ticket assignee or workflow status in bulk.
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To ensure batch ticket management works correctly, the role must have rights to assign, close or delete tickets within all Facilities. |
Ticket Deletion
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To preserve the integrity of ALICE data, it is not recommended to grant access to delete tickets. |