The ALICE product team is committed to continuous improvement. Check out these recent releases to make sure you’re getting the most out of your ALICE account!
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October 2022
Front of House
Updated Icons - Updated email and chat icons. These updates remove the duplicated email icon in the Tickets tab.
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Housekeeping
Room Attendant Search - Select “Manage Staff” in the Rooms tab from ALICE Desktop (web) and check out the new search feature to help find room attendants more quickly and easily. This is especially useful for hotels with large lists of room attendants. Search for whole names or simply begin typing to find partial matches. Any room attendants names that match the search will be highlighted in the list view.
September 2022
Front of House
Hyperlinks - New functionality allows for links (URLs) to be added as hyperlinks into the following spaces:
Pinned Notes
Internal Notes in Tickets
Checklist Items
Hyperlinks are only accessible on ALICE Desktop (web).
Housekeeping
Room Boards (Web) - Added a column for the status “Skip” so that housekeeping coordinators and managers have visibility into the number of rooms assigned a workflow state that is a “Skip” state.
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Forgot Password Link on Mobile - Alice Staff App users are now able to access a “Forgot Password” link to from the login page of the app to reset their password. Users must have an email saved in their user profile within ALICE to reset their password. The user will select “Forgot Password” then enter the email when prompted. If the email matches the record in ALICE, a link to reset the password will be sent to that email address.
Front of House
Disable the “Other” Service Option - This setting will remove the default option for “Other” to be selected as the Service for any ticket during ticket creation. Any Hotel Admin user may contact support at support@actabl.com to enable this setting.
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Guest Tab/Data Retention Policy - An indicator was added to the Guest Tab so that any user with access to the guest tab is aware when the Data Retention Policy is enabled and active and has visibility into what the retention time period is. Learn more about the Data Retention Period.
Housekeeping
Mobile Improvements - Mobile Rooms will populate a message of “No Rooms Yet” to make it clear when a blank screen is intended.
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Front of House
Improved Mobile Ticket Performance - Improved the visibility of the “Internal” or “Guest ” status of a request/ticket. The text is now bold and the guest name associated with the reservation is highlighted in blue.
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Housekeeping
Internal Notes - Internal Notes allows teams to communicate important, real-time information about rooms being serviced by Housekeeping teams, from within ALICE.
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Photos Improvement - Photos on ALICE Staff App can be enlarged by using the pinch-out gesture (to zoom in) and pinch-in gesture (to zoom out).
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Housekeeping
Turndown - Turndown is now available to ALICE Housekeeping customers. With Turndown, Managers/Coordinators will be able to toggle the Housekeeping Rooms Tab from AM to PM where they can assign and manage evening staff boards.
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