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For example, a Housekeeping Supervisor might favorite “Deliver” if they create tickets from mobile using this request throughout the day.

🔐 User Type & Roles

To perform this action in ALICE, the user must have at least Employee User Type access.

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  • Access to the “Ticket List” tab.

  • Access to “Add” Tickets

(lightbulb) Things to Consider

  • “Favorites” are selected per user. Since they are user-specific, one user’s favorites will not appear for other user logins.

⚙ Steps

  1. Tap the “+”.

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  2. Find the request using the search box or by scrolling the list. 

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  3. Tap the star to the left of the screen. The star will now be filled in and the request will remain at the top of the request list.

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