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  • Access to “Ticket List” tab.

  • Access to “View” Tickets.


Users with “View” access will also receive notifications for unassigned tickets.

(lightbulb)Things to Consider

  • An Itinerary can be accessed from a ticket in the Ticket tab or from the reservation profile in the Guest tab.

  • When emailing an Itinerary to a guest, the “From” field will populate with the email added in the Hotel Info tab (ALICE Admin) by default. If there is an email associated with the user profile, that email address will also be available in the “From” dropdown. It is recommended to add the Front Desk/Concierge generic email to the Hotel Info tab in ALICE Admin. (This setting is only available to Hotel Admin User Types)

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Jump to “Create a Guest Itinerary