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  • The “Guests” tab name is customizable and may be named differently according to property needs. (Ex: Residentials may use the term “Residents” in lieu of “Guests”.)

  • The list view is configurable by user. Each individual user can use the gear icon to enable columns that they want to see when logged in.

(tick) Best Practices

  • Advanced Search/Filters can help narrow the Guests tab list view to quickly find information about guest reservations. Advanced search is able to search for the following information. :

    • Name

    • VIP 

    • Room

    • Confirmation #

    • PMS Status 

    • PMS ID

    • Phone

    • Email

    • Group

    • Days

    • Arrival Date

    • Departure Date

    • Status Filters

    • Language

    • Late Check-Out

    These fields require exact values to search and cannot do partial searches.


  • If multiple guest requests need to be added for one guest, initiate these tickets from the Guests tab to have guest information pre-populate on the ticket.