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• The “Guests” tab name is customizable and may be named differently according to property needs. (Ex: Residentials may use the term “Residents” in lieu of “Guests”.)

• The list view is configurable by user. Each individual user can use the gear icon to enable columns that they want to see when logged in.

  

Best Practices

• Advanced Search/Filters can help narrow the Guests tab list view to quickly find information about guest reservations. Advanced search is able to search for the following information. :

  • Name

  • VIP 

  • Room

  • Confirmation #

  • PMS Status 

  • PMS ID

  • Phone

  • Email

  • Group

  • Days

  • Arrival Date

  • Departure Date

  • Status Filters

  • Language

  • Late Check-Out

  These fields require exact values to search and cannot do partial searches.

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• If multiple guest requests need to be added for one guest, initiate these tickets from the Guests tab to have guest information pre-populate on the ticket.

  

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