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  • Vendors can only be added to guest requests via ALICE Desktop (web). The “contact” field where vendors are added to tickets is not available via the ALICE Staff App (mobile).

  • Guest Requests can be initiated from a vendor record with the “+Guest Request” button.

  • Select the “printer” icon within vendor details to print information for a guest from the vendor record. Concierge Notes, Guest Disclaimer, and Google Maps Directions can all be added/printed to the vendor details.

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(tick) Best Practices 

  • Use the search bar or Advanced Filters within the Local tab to quickly find a vendor record. Advanced search is able to search the following criteria:

    • Vendor Name

    • Tags

    • Status

  • Avoid using personalized tags (For example: “Connie Concierge Top 10”) as tags cannot be edited or removed when there is turnover on the property. Instead, use the heart icon to keep a list of user-specific favorites.

  • Determine consistent practices for creating Tags to make searching easier for staff.