The Local tab is a vendor database to store a property's preferred vendors. The vendors added to this database can be specifically referenced in tickets internally, as well as itineraries and confirmation letters provided to guests.
Things to Consider
Vendors can only be added to guest requests via ALICE Desktop (web). The “contact” field where vendors are added to tickets is not available via the ALICE Staff App (mobile).
Guest Requests can be initiated from a vendor record with the “+Guest Request” button.
Use the search bar or Advanced Filters within the Local tab to quickly find a vendor record. Advanced search is able to search the following criteria:
Avoid using personalized tags (For example: “Connie Concierge Top 10”) as tags cannot be edited or removed when there is turnover on the property. Instead, use the heart icon to keep a list of user-specific favorites.
Determine consistent practices for creating Tags to make searching easier for staff.
Note if the vendor information being added references a company or a specific contact.
Enter the name of the vendor. When contact is selected as “Type”, enter Last Name, First Name in the designated fields.
Contact number for the vendor.
Additional contact numbers (if available).
Inbound email address for the vendor.
Primary Website URL
Additional Website URL (if applicable)
Alternate Website Label
Unique Identifier for Alternate Website URL
Include any vendor-specific default static text that is important for the guest for reference. This text will populate onto itineraries and confirmation letters and will only display when the vendor is selected on a guest request ticket. To set a guest disclaimer that is more general to the service/ticket (not the vendor specifically, configure the guest disclaimer within the Service itself. Service Fields
Include the vendor logo (optional)
Include any additional attachments. (Menus, waivers, or registration forms)
This checkbox is for reference purposes only. This field does not impact the visibility of the vendor in searches or dropdowns.
Vendor Google review rating. This can be edited by the user adding the vendor.
Vendor price scale populated from Google. This can be edited by the user adding the vendor.
Populated automatically by Google Places data. This field is not searchable within Local tab.
Keywords/labels to categorize the vendor. These fields are searchable within the Local tab.
Description of vendor service offerings. This information will display on Confirmation Letters and Itineraries.
Internal notes for property staff only. This information does not populate on itineraries or confirmations but can be helpful in providing property-specific recommendations.