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Room Attendants are the heart of the Housekeeping division, ensuring rooms are clean for the ultimate guest experience.

A Room Attendant exclusively uses the ALICE Staff app (mobile) to perform the following key tasks:

• View List of Assigned Rooms

• Update Room Progress

• Create Tickets for Additional Work

Recommended Articles

• Rooms (Housekeeping Tasks) - Mobile

• Update a Room - Mobile

• Add Related Ticket from Room Details- Mobile

Suggested User Permissions

User Type: Employee

Roles Settings

Access to the “Ticket List” and “Rooms” tab.

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Access to “Rooms” and “My Board” in Room Assignment Mobile Tabs

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Access to “Limited (up to clean)” in Rooms (Room Assignment)

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Access to Tickets

• “Add”, “View”, “Close” Housekeeping Tickets

• “Add” Maintenance Tickets

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Provide or restrict access to guest reservation information as needed using the “Guest Information” section.

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