General Manager Quickstart Guide

A General Manager empowers staff to provide superior customer care to guests, associates, and other visitors. They oversee all day-to-day operations across departments to ensure the property runs smoothly.

General Managers use ALICE to perform the following key tasks:

  • Review staff performance and identify operational trends on property.



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Suggested User Permissions

User Type: Hotel Admin

Roles Settings

Hotel Admins have access to all areas of ALICE. The following actions require Hotel Admin Users to have Roles settings enabled.

Tickets Batch: Update ticket assignee or workflow status in bulk.

To ensure batch ticket management works correctly, the role must have rights to assign, close or delete tickets within all Facilities. 

Ticket Deletion

To preserve the integrity of ALICE data, it is not recommended to grant access to delete tickets.