Housekeeping Supervisor Quickstart Guide

The Housekeeping Supervisor is responsible for ensuring all guest rooms meet the highest standards. They schedule, support, train, and delegate tasks to both Room Attendants and Houseman working on their floors and conduct detailed inspections of their work. They also execute VIP amenities and other special requests and report issues to maintenance. 

The Housekeeping Supervisor uses ALICE to perform the following key tasks:

  • Supervise Room Attendant Progress

  • Housekeeping Inspections

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Suggested User Permissions

User Type: Employee

Roles Settings

Access to the “Ticket List” and “Rooms” tab.

Access to “Rooms”, “All Rooms”, and “Staff” under Room Assignment Mobile Tabs.

Access to “Unlimited (up to Inspected)” in Rooms (Room Assignment).

Access to Tickets

  • “Add”, “View”, “Edit”, “Close”, “Assign” in Housekeeping Facility.

  • “Add” in Maintenance Facility.

  • “Add”, “View”, “Edit”, “Close”, “Assign” in Room Assignment Facility.

 Provide or restrict access to guest reservation information as needed using the “Guest Information” section.