Add Related Ticket from Room Details- Mobile

Owned by Former user (Deleted), created
Jan 24, 2022
2 min read

Create new tickets or view an existing related ticket from the room details on mobile for greater transparency and communication between Housekeeping and other departments.

User Type & Roles

To perform this action in ALICE, the user must have at least Employee User Type access.

The user must also have the following settings within “Roles” enabled”

  • Access to “Ticket List” and “Rooms” tabs.

  • Access to “Add” Tickets. Only grant “Add” access to Facilities that a Room Attendant would create tickets for. Often this will be Housekeeping and Maintenance only.

Users with “View” access will also receive notifications for unassigned tickets.

Things to Consider

  • A paper icon will note when there are Related Tickets with an “open” status associated with a room.

Steps

  1. Tap any room to see the room details.

  2. Under “Related Tickets”, tap “Add Ticket” to add new Related Ticket.

  3. Select the ticket Service.

  4. Select the ticket type as “Internal” or “Guest”.
    Guest details will auto-populate when “Guest” is selected.
    The room number will auto-populate under “Location” when “Internal” is selected.

  5. Select “Save” to be redirected to the room details, where existing Related Tickets can be viewed.

  6. Tap the Related Ticket to view ticket details.