Customer Success Webinars
Register for our upcoming webinars!
December 2023
Actabl Year In Review - Register Now
December 13th at 2 PM EST
As we close the year out and get ready for 2024, join the Learning & Enablement team as we review our favorite enhancements, top features and share our Annual Best Practices for the Actabl Products.
Catch up on Past Webinars
November 2023
ALICE Turndown Service - Watch the Recording
November 15th at 2 PM EST
This webinar will review the ALICE Turndown feature which gives properties the ability to quickly generate turndown tasks and create and evening shift board to assign work to Associates throughout their respective shifts. Our team will also be available to answer any questions that you may have.
October 2023
ALICE Logbooks - Watch the Recording
October 18th at 2 PM EST
This webinar will review the ALICE Logbook which provides space for operations teams to record important information for tracking purposes and will also review some Best Practices within the advanced filters that will help users find entries quicker and more efficiently. Our team will also be available to answer any questions that you may have.
September 2023
ALICE Quarterly Feature Release - Watch the Recording
September 20th at 2pm ET
This webinar will be revealing our latest product releases and updates. Our development team has been working tirelessly to bring you the latest features and improvements to our software, and we can't wait to share them with you. During the webinar, you will have the opportunity to see firsthand how these new releases and updates can enhance your experience with our product. Our team will also be available to answer any questions you may have.
August 2023
ALICE Best Practices - Watch the Recording
August 16, 2023 2pm ET
This webinar will review some best practices from our partners. During the webinar, you will have the opportunity to see firsthand how these best practices can help you manage your team and increase experience guest experience. Our team will also be available to answer any questions you may have.
July 2023
ALICE Reporting with ALICE - Watch the Recording
July 19, 2023 2pm ET
This webinar will review the different reports available in ALICE to help you manage your property, and we can't wait to share them with you. During the webinar, you will have the opportunity to see firsthand how these reports can help you manage your team and experience with our product. Our team will also be available to answer any questions you may have.
June 2023
ALICE Quarterly Feature Release - Watch the Recording
June 21, 2023 2pm ET
This webinar will be revealing our latest product releases and updates. Our development team has been working tirelessly to bring you the latest features and improvements to our software, and we can't wait to share them with you. During the webinar, you will have the opportunity to see firsthand how these new releases and updates can enhance your experience with our product. Our team will also be available to answer any questions you may have.
May 2023
ALICE Front of House | Operational Best Practices - Watch the Recording
May 17, 2023 2pm ET
This webinar will cover the best practices for using this platform to streamline your Guest Services operations, improve communication and collaboration among staff, and enhance the overall guest experience.
April 2023
Data Retention Policy & Data Anonymization Tool - Watch the Recording
This webinar will review our new feature ,Data Retention Policy & Data Anonymization Tool. This feature will allow your organization to manage guest personal data and stay in compliance with many government policies. Target Audience: Hotel Admin
April 2023
ALICE Heart of House | Operational Best Practices - Watch the Recording
This webinar will cover the best practices for using this platform to streamline your housekeeping and engineering operations, improve communication and collaboration among staff, and enhance the overall guest experience.
March 2023
ALICE Quarterly Feature Release - Watch the Recording
New Features have launched within ALICE including new certifications for Employees and Admins. View this 30 minute webinar to learn more.
February 2023
ALICE Best Practices | Platform Audits - Watch the Recording
As a property champion, spending time to regularly audit the property account will ensure that your teams are using an optimized ALICE. Learn more about steps you should be taking on a regular basis to get the most out of your ALICE account.
January 2023
ALICE| New Year, New Resources - Watch the Recording
Learn more about opportunities to get plugged in to great ALICE resources that can benefit your team! Self-serve resources like the ALICE support site and the new ALICE Certifications launching this quarter can provide ongoing learning opportunities to upskill staff on property and ensure you're using ALICE to it's full potential.
November 2022
Advanced ALICE | Alerts, Escalations, and Automation - Watch the Recording
Looking for ways to level up your ALICE account? Join us to learn about setting up alerts for tickets approaching a due date, escalations that call attention to outstanding tickets, and housekeeping ticket automation. This webinar is intended for operations managers.
October 2022
ALICE Reports | Insights to Drive Outcomes - Watch the Recording
ALICE has over 30 out-of-the-box reports that compile data entered across the ALICE platform. Learn more about some of our customer favorites and how to best utilize them to drive outcomes. Not seeing what you're looking for in our reporting tool? We can solve for that too! This webinar is intended for operations managers.
September 2022
ALICE FOH | What’s New at ALICE? - Watch the Recording
We've got some exciting updates to share! Join our ALICE experts to learn more about some key updates and new features released this summer. This webinar is intended for any ALICE user but will focus on Front of House and Security & Data Privacy features.
August 2022
No Webinar Held
July 2022
ALICE Back to Basics | Checklists - Watch the Recording
In our third and final installment of this Back to Basics series, we covered checklists from start to finish! Learn about best practices for creating effective checklists in ALICE, completing checklists on ALICE Staff App (mobile), and reviewing relevant reports.
June 2022
ALICE Back to Basics | Logbooks - Watch the Recording
In this second installment of our Back to Basics series, our experts took a dive into the many uses of Logbooks in ALICE; looking at common logbooks like Lost & Found and Packages, as well as exploring some unique use cases that we've seen properties use successfully. This webinar is intended for any users with ALICE Desktop (web) access.
May 2022
ALICE Back to Basics | User Management - Watch the Recording
Take it back to basics and review user management in ALICE - covering the "Manage Users" and "Roles" menu options in ALICE Admin. This webinar is intended for Hotel User Admins or Hotel Admins.
April 2022
ALICE Housekeeping | Turndown Training - Watch the Recording
Housekeeping teams can now manage an evening shift for basic turndown tasks. Take an in-depth look at how Turndown works in ALICE so you can decide if it's right for you! This webinar is intended for housekeeping teams and/or operations managers.
March 2022
ALICE Preventative Maintenance | Guest Room Tracker - Watch the Recording
Take a deep dive into the new ALICE Room Tracker tool to manage the Preventative Maintenance process for guest rooms on property. This webinar is intended for Engineering ALICE users.
February 2022
ALICE Admin | Building Ticket Fields - Watch the Recording
The configurability of the ALICE platform allows properties to build ticket fields that make sense for their unique operations. Learn how to create common service options, including dropdowns and checklists. This webinar is intended for Hotel Admins/ Operations team leadership.
January 2022
ALICE Best Practices to Drive Engagement - Watch the Recording
Gain insights into best practices and how to drive ALICE engagement across properties. Let's start setting goals to excel with ALICE in 2022! This webinar is intended for manager-level or corporate-level users.
November 2021
ALICE Housekeeping & New Feature Sneak Peek - Watch the Recording
Review ALICE Housekeeping and get a sneak peek into ALICE’s Turndown BETA feature.
October 2021
ALICE Guest Messaging | SMS & Broadcasting - Watch the Recording
Learn more about the benefits and best practices of SMS and Broadcasting in ALICE.
September 2021
ALICE Preventative Maintenance | Product Update - Watch the Recording
Review how to manage Preventative Maintenance for equipment assets in ALICE. Get a sneak peek into the BETA Rooms Tracker feature.
August 2021
ALICE User Management | Roles - Watch the Recording
Learn more about Roles and User Management in ALICE.