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Front Desk Agents and Concierge are the front-of-house all-stars. They are the front line managing the guest experience from pre-arrival to departure.

Front Desk and Concierge use ALICE to perform the following key tasks:

• Field guest feedback and requests

• Assist in planning and booking activities

• Vendor relationship management

Recommended Articles

• Tickets Tab

• Guest Tab

• Add Ticket - Web

• Schedule a Repeating Ticket

• Add, Edit, or Close a Reminder

• Add or Edit a Guest Itinerary

• Send a Confirmation Letter

• Add, Edit, or Cancel an OpenTable Reservation

Suggested User Permissions

User Type: Employee

Roles Settings

Access to “Ticket List”, “Logbooks”, “Guests”, “SMS/Chat”, and “Local” tabs

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Access to Tickets

• Access to “Add”, “View”, “Edit” Tickets across most Facilities.

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Access to Manage OpenTable Reservations

Access to “Add”, “View”, “Edit” and “Contact Info” in Guest Information

Access to “Add”, “View”, “Edit” and “Hotel Notes” in Vendors/Contacts

Access to “Broadcast” in Guest Messaging

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