Leverage search and filter functionality to update the ticket list to a preferred view. For search criteria accessed often, consider building a saved filter.
Time Filter: The ticket list will default to “Today” to give teams visibility in to tickets with due dates equal to today’s date. Toggle to “All Time” to see all existing tickets.
Search Bar: Keyword search any field in the ticket details.
Advanced Filters: Use the Filters dropdown to use additional filter criteria including Guest Name, Room/Location, Custom Dates, Created On Dates, Departments/Facilities, Services, Workflow Status, Vendor, Assignee, Creator, Editor, or Escalation Status.
Status Filter: Toggle between “Open”, “Closed”, and “All” tickets.