Access Inventory Item Details from Ticket - Mobile

Owned by Former user (Deleted), created
Last updated: Dec 31, 2021
2 min read

Inventories (Logbooks) cannot be accessed on the ALICE Staff app. However, when an Inventory (Logbook) item is linked to a ticket, it is possible to access the Inventory (Logbook) Item details on the ALICE Staff app.

This feature is primarily used by Preventative Maintenance departments to access equipment details while servicing equipment assets.

User Type & Roles

To perform this action in ALICE, the user must have at least Employee User Type access.

The user must also have the following settings within “Roles” enabled”

  • Access to the “Ticket List” tab.

  • Access to “View” Tickets.

Things to Consider

  • To access inventory item details on mobile, the inventory item must be linked to the ticket via a field where datatype=InventoryItem. Learn more about configuring ticket fields in Add or Edit Service Options.

Steps

  1. From the Ticket List, tap on a ticket to open it.

  2. Tap the Inventory Item field to access additional details.
    View the ticket history and associated tickets as well as details like Inventory Type, Location, and more from this screen.

  3. To return back to the ticket, tap on the back arrow.