Learn more about ALICE default ticket fields:
Location/Guest Room - This required field helps staff know the physical location that the ticket is associated with.
Additional Notes - This optional field is a space to provide additional context on the ticket.
Special Instructions - Is there something unique about this ticket that staff should be aware of? Maybe there is a sleeping baby in the room that requested that towel delivery. This optional field is a great place to capture those details.
Assign To - All tickets are assignable to individual staff members or departments (Facilities), however the “Assign To” field is not required.