What information does support need to help me with my question?
Full Name Property/Properties Question/Issue Steps to Reproduce/Screenshots
How can I request Custom Work?
Custom Itineraries, Confirmation Letters, and Reports can be built upon request. There may be an additional fee associated with custom work. Fees are assessed by the support team at the time of the request.
How can I turn off notifications for certain ticket types?
It is possible to turn off notifications for tickets within specific facilities. The first option is to remove their “View” access to that facility within “Roles”. See Edit Roles
When users need access to view tickets within a Facility, but do not need to receive notifications for the tickets within the facility, mute the Facility for the user by adding it to the Muted Facilities dropdown in the user profile. See Add or Edit Users Individually, step 16.
How can I make sure I’m being notified about tickets assigned to me?
Check the setting in the user profile for “Alert Me On Assigned Tickets”. This setting, when enabled, allows ALICE to send a push notification to the user’s mobile device when that user has been added as an assignee on the ticket.
Can I be notified about tickets that are unassigned in Facilities I have access to?
Check the setting in the user profile for “Alert Me On Unassigned Tickets In My Facilities” This setting, when enabled, allows ALICE to send a push notification to the user’s mobile device when the ticket is “unassigned”, if the user has been granted permissions in the associated facility.
No, preferred vendors must be added individually. New vendors can be added to the ALICE account via the Local tab or added to tickets, where their information will then be available in the Local tab. See Add or Edit Vendors
How do I link my OpenTable account?
A Hotel Admin or Hotel User Admin can add a OpenTable username and special requests to the ALICE user profile to link an ALICE account to OpenTable. The user must also be granted access via the Role assigned.