Apply Role to User

Each user must have a Role applied to access tabs and actions within ALICE.

User Type & Roles

To perform this action in ALICE, the user must have at least Hotel User Admin User Type access.

Things to Consider

  • If a user has been added to ALICE but does not have a Role applied, they will encounter an error message.

  • Multiple Roles can be applied to a single user.

  • Roles can be created on the property level or the group level. A group level Role must be applied to users who will need to access multiple properties in the group. An individual property level Role can be applied to users who only need access to one property.

  • If there are Roles existing on both the property level and the group level, they will be visible and available to apply to users.


  1. Use the search/filter fields to find the user(s). 

  2. Select the user(s) from the list by selecting the checkbox to the left of their username or select the entire list by marking the checkbox in the header of the list.

  3. Select “Manage Roles” 

  4. Use the search bar to search for Roles by keyword.

  5. Select the Role to apply to the selected users.

  6. Select “Apply” to save. 

Apply Roles in bulk! First, use the “Position” filter to find all users with a job title/position. Then, select the checkboxes to the left and select “Manage Roles” to apply the Role to every user selected.