Alerts bring attention to tickets by flashing red or highlighting in red. This is a great way to ensure that important tickets are not overlooked and are resolved quickly.

User Type & Roles

To perform this action in ALICE, the user must have at least Hotel Admin User Type access.

Things to Consider

• Alerts are exclusively visible on ALICE Desktop (web). 

• Alerts are optimized for individual tickets only. Tickets set as repeating or roll over will not carry over alert settings at this time. 

• Hotel Admins can configure default alert settings that apply across all ticket types for the property. Property alert default settings are found in ALICE Admin.

• Hotel Admins can configure default alert settings for individual Services or ticket types. Alert defaults set on the Service level will override the property alert defaults set on the Hotel Info page.

• Alerts can be set as defaults (as shown in the steps below) or set on individual tickets. To add an alert on an individual ticket, select the bell icon and choose an alert time (Alert times are relative to the ticket due date).

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Jump to “Add Property-Wide Alert Defaults”

Jump to “Add Service/Ticket Type Alert Defaults”

Add Property-Wide Alert Defaults

Steps

1. Select “Update Hotel Info” from the ALICE Admin menu. Scroll down to the “Default Alert Time” dropdown.

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2. Use the dropdown to select the default alert time for the property. The default alert times are based on the ticket due date. 

3. Determine the best visual for alerts for your team. Use “Alert Display Type” to set the alert to “Solid” or “Flashing”. 
   Solid alerts highlight tickets in red.
   Flashing alerts blink red. 

4. Select “Update” to save the changes.

Add Service/Ticket Type Alert Defaults

Steps

1. Select a Facility from the menu. Scroll down to the “Services” section. 

2. Select a Service.

3. Use the “Actions” dropdown to edit the service. 

4. Enable “Override Hotel Default Alert Time”.

5. Once the setting is enabled, the “Default Alert Time” dropdown will appear.

6. Select a default alert time from the dropdown. Default alert times are based on ticket due date. 

7. Select “Update Service” to save the changes.

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