Add Default Alerts
Β Alerts bring attention to tickets by flashing red or highlighting in red. This is a great way to ensure that important tickets are not overlooked and are resolved quickly.
User Type & Roles
To perform this action in ALICE, the user must have at least Hotel Admin User Type access.
Things to Consider
Alerts are exclusively visible on ALICE Desktop (web).Β
Alerts are optimized for individual tickets only. Tickets set as repeating or roll over will not carry over alert settings at this time.Β
Hotel Admins can configure default alert settings that apply across all ticket types for the property. Property alert default settings are found in ALICE Admin.
Hotel Admins can configure default alert settings for individual Services or ticket types. Alert defaults set on the Service level will override the property alert defaults set on the Hotel Info page.
Alerts can be set as defaults (as shown in the steps below) or set on individual tickets. To add an alert on an individual ticket, select the bell icon and choose an alert time (Alert times are relative to the ticket due date).
Jump to βAdd Property-Wide Alert Defaultsβ
Jump to βAdd Service/Ticket Type Alert Defaultsβ
Add Property-Wide Alert Defaults
Steps
Select βUpdate Hotel Infoβ from the ALICE Admin menu. Scroll down to the βDefault Alert Timeβ dropdown.
Use the dropdown to select the default alert time for the property. The default alert times are based on the ticket due date.Β
Determine the best visual for alerts for your team. Use βAlert Display Typeβ to set the alert to βSolidβ or βFlashingβ.Β
Solid alerts highlight tickets in red.
Flashing alerts blink red.ΒSelect βUpdateβ to save the changes.
Add Service/Ticket Type Alert Defaults
Steps
Select a Facility from the menu. Scroll down to the βServicesβ section.Β
Select a Service.
Use the βActionsβ dropdown to edit the service.Β
Enable βOverride Hotel Default Alert Timeβ.
Once the setting is enabled, the βDefault Alert Timeβ dropdown will appear.
Select a default alert time from the dropdown. Default alert times are based on ticket due date.Β
Select βUpdate Serviceβ to save the changes.