Enable Messaging and Escalation Browser Notifications

Owned by Former user (Deleted), created

Last updated: Nov 09, 2023 by Kenya Puig

2 min read

Increase the visibility for message and escalation notifications in ALICE by displaying push notifications through the Google Chrome browser. The browser tab will also update in real-time to reflect the number of unread messages or escalations.

Messaging Pop-ups:

Escalation Pop-ups:

Things to Consider

This is a setting that allows pop-ups by enabling notification browser settings. This is a function of Google Chrome and not ALICE.
Windows users have the ability for sound notifications on both Chrome and Edge.
Mac sound notifications for Chrome and Safari are not currently supported.

Steps

For Messaging Pop-ups:

Sign into then, locate the URL bar at the top of your web browser.
Select the lock icon. For PC windows it might be located on the right side of the URL bar.
From the dropdown, select “Allow” for both “Notifications” and “Pop-ups and Redirects”.

For Escalation Pop-ups:

Please email a support request to support@actabl.com to ask the Support Team to assist with the escalation pop-ups setup.