Reports Tab
- Former user (Deleted)
Reports Overview
The more information you put into ALICE, the more data you can pull out! Use ALICE default reports to view data of your day-to-day operations. Each report displays a collection of panels that will break down property specific data. To export data to an Excel sheet, click on the download icon in the upper right-hand corner of each panel.
Note: ALICE will show a maximum of 500 rows for each report. Please download the report to view all of your data.
The default reports available are dependent upon the products purchased. Learn more about which default reports are included with each product below.
Service Delivery
Amenity Report
Employee User Metrics
Guest Information Report
Maintenance (Engineering) and Housekeeping Report
Service Optimization - Snapshot Report (fka SOS) by Create Date
Service Optimization - Snapshot Report (fka SOS) by Due Date
Summarized Ticket List with Internal Notes
Weekly Overview (fka Hotel Metrics)
Checklist Report
Guest Services
Amenity Report
Concierge Report
Employee User Metrics
Guest Information Report
Summarized Ticket LIst with Internal Notes
Vendor Report
Weekly Overview (fka Hotel Metrics)
Guest Messaging
Guest Information Report
Broadcast History
SMS Report
SMS Transcript Report
Housekeeping
Employee User Metrics
Guest Information Report
Housekeeping 5pm End of Day Board
Housekeeping 9am Start of Day Board
Housekeeping Assignment Log
Housekeeping Audit Log
Housekeeping DND/Refused Service Report
Housekeeping Room Inspections Log
Housekeeping Room Trends Report
Housekeeping Room Type Report
Housekeeping Rushed Rooms Report
Maintenance (Engineering) and Housekeeping Report
Checklist Report
Preventative Maintenance
Checklist Report
Employee User Metrics
Guest Room PM Tracker
Preventative Maintenance Board
Rooms PM & Equipment PM Report
Summarized Ticket List with Internal Notes
Weekly Overview (fka Hotel Metrics)
Maintenance (Engineering) and Housekeeping Report
QR Codes Linked Report
QR Rounds Summary Report
Things to Consider
Users must have access to the Reports tab and access to “View” Reports in order to see the default reports and the data within the reports.
Workflow statuses serve as a reference to measure the property’s response, labor and resolution times. It is important for property employees to update ticket statuses in real time to give a true overview of their performance.
Some reports are updated in real-time, while others update once a day.
Custom reports are available for a fee. Please contact support@actabl.com to request a custom report.
Best Practices
Use the default time filters and/or the Advanced Filters to customize the data pulled in the reports.
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