Summarized Ticket List with Internal Notes

Compiles all Guest Request and Internal Request details.

User Type & Roles

To perform this action in ALICE, the user must have at least Employee User Type access.

The user must also have the following settings within “Roles” enabled”

  • Access to “Reports” tab.

  • Access to “View” Reports.

Things to Consider

  • Time filter defaults to “Last 7 Days”. Change the timeframe using the dropdown.

  • This report is available to customers who have purchased Service Delivery, Guest Services, and Preventative Maintenance only.

Terms & Definitions


Name of the property account for each ticket.

Ticket ID

Unique identifier for the individual ticket in ALICE.

Due Date

Target completion date as specified on the ticket.

Date Created

Date the ticket was added.

Date Closed

Date that the workflow status was changed to a closed status.


Differentiates Internal and Guest Request tickets.


Vendor selected (if applicable).

Guest Name

Name associated with reservation information (Guest Requests only)


Room number or area specified on the ticket.


Facility category of the Service selected.


Type of ticket/request.

Request Details

Captures Service Option Information - any information added into Service-specific fields on the ticket.

Special Info

Information added to the “Special Info” field.


The current workflow state.

Created By

User who added the ticket.

Closed By

User who moved the workflow status to a closed status.

Assigned To

User who was added to the assignee field. (Displays “Unassigned” if a user was not specified on the ticket)

Internal Notes

Information added to the “Internal Notes” field.