Housekeeping DND / Refused Service Report
- Former user (Deleted)
View a count of DND and Service Refusals.
User Type & Roles
To perform this action in ALICE, the user must have at least Employee User Type access.
The user must also have the following settings within “Roles” enabled”
Access to “Reports” tab.
Access to “View” Reports.
Things to Consider
Time filter defaults to “Yesterday”. Change the timeframe using the dropdown.
This report is available to customers who have purchased Housekeeping only.
Terms & Definitions
Number of DND Rooms | View the total number of rooms with a DND workflow status applied. |
Rooms Assigned | View the total number of rooms assigned |
Percent of Rooms Marked DND | View the percent of rooms marked DND (Number of rooms with a DND workflow status ÷ Total number of rooms assigned) |
DND List of Rooms | List of rooms that have a DND workflow status with a timestamp of when the room was placed into a DND or Refuse status. |
DND Count Per Room | List of rooms with a DND status and the number of consecutive days the room has been DND. |
Number of Refused Rooms | View the total number of rooms with a “Refuse” workflow status applied. |
Rooms Assigned | View the total number of rooms assigned |
Percent of Rooms Marked Refused | View the percent of rooms marked refused (Number of rooms with a workflow status like “refuse” - Ex: “Guest Refused”, “Service Refused” ÷ Total number of rooms assigned). |
Houskeeping - DND/ Refused Service - Refused List | List of rooms that have a DND workflow status or a status like “refuse” - Ex: “Guest Refused, “Service Refused” with a timestamp of when the room was placed into a DND or Refuse status. |