SMS Transcript Report

View a preview of SMS messages sent and received.

User Type & Roles

To perform this action in ALICE, the user must have at least Employee User Type access.

The user must also have the following settings within “Roles” enabled”

  • Access to “Reports” tab.

  • Access to “View” Reports.

Things to Consider

  • Time filter defaults to “Yesterday”. Change the timeframe using the dropdown.

  • This report is available to customers who have purchased Guest Messaging only.

Terms & Definitions


Date of the SMS message


Time the SMS message was sent (24:00)


SMS message sender. If the sender was a guest it will be noted in this column as such.


Contact number associated with the guest reservation.


Room number associated with the guest reservation.

Message Text

Preview of the SMS message.