SMS Transcript Report
- Former user (Deleted)
Owned by Former user (Deleted), created
Dec 15, 2021
2 min read
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View a preview of SMS messages sent and received.
User Type & Roles
To perform this action in ALICE, the user must have at least Employee User Type access.
The user must also have the following settings within “Roles” enabled”
Access to “Reports” tab.
Access to “View” Reports.
Things to Consider
Time filter defaults to “Yesterday”. Change the timeframe using the dropdown.
This report is available to customers who have purchased Guest Messaging only.
Terms & Definitions
Date | Date of the SMS message |
Time | Time the SMS message was sent (24:00) |
Author | SMS message sender. If the sender was a guest it will be noted in this column as such. |
Phone | Contact number associated with the guest reservation. |
Room | Room number associated with the guest reservation. |
Message Text | Preview of the SMS message. |