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SMS Transcript Report

SMS Transcript Report

Owned by Former user (Deleted), created
Dec 15, 2021
2 min read

View a preview of SMS messages sent and received.

User Type & Roles

To perform this action in ALICE, the user must have at least Employee User Type access.

The user must also have the following settings within “Roles” enabled”

  • Access to “Reports” tab.

  • Access to “View” Reports.

Things to Consider

  • Time filter defaults to “Yesterday”. Change the timeframe using the dropdown.

  • This report is available to customers who have purchased Guest Messaging only.

Terms & Definitions

Date

Date of the SMS message

Time

Time the SMS message was sent (24:00)

Author

SMS message sender. If the sender was a guest it will be noted in this column as such.

Phone

Contact number associated with the guest reservation.

Room

Room number associated with the guest reservation.

Message Text

Preview of the SMS message.

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