Add Guest Preferences for Housekeeping

Automatically initiate housekeeping tasks according to guest preferences set up in the Guests tab. For example, a guest would like to receive housekeeping services on Tuesdays throughout the duration of their long-term stay. This feature is most often utilized for properties with long-term reservations/guest stays.

User Type & Roles

To perform this action in ALICE, the user must have at least Employee User Type access.

The user must also have the following settings within “Roles” enabled”

• Access to “Guests” tab.

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• Access to “Add”, “View”, “Edit” Guest Information.

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Things to Consider

• Guest preferences are added via the “Guests” tab. For properties with long term reservations/guest stays, this tab may be renamed “Residents”.

Steps

1. Select the guest associated with the reservation.

2. Select “Edit” to review reservation information.

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3. Locate the “Housekeeping” section. Select the guest preference from the dropdown.

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4. Select “Save” to update the reservation.

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