Send Broadcast Messages to Guests
- Former user (Deleted)
- Vince Gajewski
Broadcasting is a way for a property to communicate a message with a group of guests. In ALICE, it is possible to send a broadcast message to guests via SMS, email, or voice message.
User Type & Roles
To perform this action in ALICE, the user must have at least Employee User Type access.
The user must also have the following settings within “Roles” enabled”
Access to “Guests” tab.
Access to “View” under Guest Information.
Access to “Broadcast” under Guest Messaging.
Things to Consider
The Advanced Filter fields do not recognize partial searches. Fill in the field with the exact terminology used. Consider enabling the related column on the list view to get a preview of the exact terminology used.
Message Templates can be created in ALICE Admin by a Hotel Admin user.
Steps
Select “+ Advanced Filters” to open a dropdown of filters.
Use the filters as needed to create a list of targeted guests to receive the broadcast message.
Click here to review common practices for creating a list of targeted guests with Advanced Filters.Select “Search”.
Use the checkboxes to select guests to receive the broadcast message.
Select the “Broadcast” button.
Use the dropdown to select the method of delivery for the broadcast message.
Select an option from the “From” field.
Enter the message into the text box or use the “Templates” link to access message templates pre-populated in the account.
Select “Send”.
It is possible to create personalized messages through the Broadcast feature. Select the “i” icon in the message text box to access a list of available template keys.
Common Practices for Using Advanced Filters for Broadcasting
Use the PMS Status field to find in-house guests.
Select the gear icon from the upper right hand corner of the Guests tab.
Select the checkbox for “PMS Status” to add a column to the tabe for PMS Status.
Review the PMS Statuses to find the group of guests you would like to broadcast a message to. The text used in the advanced filters must match exactly.
Access Advanced Filters and type the PMS Status exactly as it appears in the table.
Select Search.
Use the Dates field to find in-house guests.
Select Advanced Filters and scroll to the dates fields.
For “Arrival”, enter a date range using the “From” & “To” fields by clicking on the fields to access a date picker.
Use the “From” field to filter to guests who have an arrival date after the date selected.
Use the “To” field to filter to guests who have an arrival date before the date selected.
To filter to guests who have an arrival date on a particular date, enter the date into both fields.Repeat for Departure Date.
Use the “From” field to filter to guests who have a departure date after the date selected
Use the “To” field to filter to guests who have a departure date before the date selected.
To filter to guests who have a departure date on a particular date, enter the date into both fields.Select Search