Add or Edit Session Timeout

Set a Session Timeout to automatically log users out after periods of inactivity to protect sensitive information. Session Timeout can also help protect data integrity by preventing users from accidentally performing actions under users' accounts.

User Type & Roles

To perform this action in ALICE, the user must have at least Hotel Admin User Type access.

Things to Consider

  • Session Timeout settings per user will be based on the user’s base hotel account. The Session Timeout settings for the base hotel will apply to that user even when the user is working in another hotel account.

  • Session Timeout can be set for ALICE Desktop (web) and ALICE Staff app (mobile) separately.

  • Session Timeout settings can be set for an individual property or a group.

  • Session Timeout minimum is 15 minutes and the maximum is 1,440 minutes.

  • ALICE will log a user out after 2 hours of inactivity by default.

  • Session Timeout can be accessed via ALICE Admin under “Security & Data Privacy”.

Tip: Session Timeout can be managed at the group level and inherited by individual hotels. To override the group setting for an individual hotel, simply apply a new timeout value in the individual hotel.


  1. Select “Security & Data Privacy” from the ALICE Admin menu, then select “Session Timeout”.

  2. Indicate the inactivity time (in minutes). A user session will “timeout” after the allotted inactivity time has passed and the user will be automatically logged out and redirected to the login screen.

  3. Select “Save”. Changes will apply the next time a user logs in.