The Ticket List on the ALICE Staff app (mobile) is arranged chronologically according to due date. Tickets with the nearest due date will appear at the top of the ticket list by default. Use the search bar or filters to change your ticket list view.
User Type & Roles
To perform this action in ALICE, the user must have at least Employee User Type access.
The user must also have the following settings within “Roles” enabled”
Access to the “Ticket List” tab.
Access to “View” Tickets.
Things to Consider
Search/Filter results will respect the permissions granted through “Roles”. For example, if the user performing the search/filter only has access to the Concierge Facility, only tickets with services within the Concierge facility that match the search/filter criteria will appear.
Searchable fields on mobile include:
Default Assignment Filter (“Mine” or “All”) can be set per user by a Hotel User Admin or Hotel Admin in the user profile.
Saved Filters must first be created on ALICE’s web application to be accessible on mobile. New saved filters cannot be created on mobile. Learn more about how to Add, Edit, or Delete Saved Filters.