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Total # Internal Requests by Due Date | Total number of internal requests created in ALICE, within the time frame. |
Total # Guest Requests by Due Date | Total number of guest requests created in ALICE, within the time frame. |
Tickets Created by GM/Total Tickets Created by Due Date | This panel pulls in any tickets created by a user who has a title/position in:
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Time to Accept Internal Tickets by Due Date | The percentage of internal tickets that were accepted within different intervals of time. |
Time to Accept Guest Tickets by Due Date | The percentage of guest tickets that were accepted within different intervals of time. |
Time to Accept ALL Tickets by Due Date | The percentage of guest and internal tickets that were accepted within different intervals of time |
Time to START Internal Tickets by Due Date | The percentage of internal tickets that were started within different intervals of time. |
Time to START Guest Tickets by Due Date | The percentage of guest tickets that were started within different intervals of time. |
Time to START ALL Tickets by Due Date | The percentage of guest and internal tickets that were started within different intervals of time |
Internal Labor Time by Due Date | The percentage of internal tickets that were in progress for different intervals of time. |
Guest Labor Time by Due Date | The percentage of guest requests that were in progress for different intervals of time. |
Total Labor Time ALL Tickets by Due Date | The percentage of guest and internal tickets that were in progress for different intervals of time. |
Time to Complete Internal Tickets by Due Date | The percentage of internal tickets that were closed within different intervals of time. |
Time to Complete Guest Tickets by Due Date | The percentage of guest tickets that were closed within different intervals of time. |
Time to Complete ALL Tickets by Due Date | The percentage of guest and internal tickets that were closed within different intervals of time. |
Hourly Distribution of Guest Requests by Due Date | Amount of guest requests created every hour, which offers insight on how to properly staff the operation. The column chart will only show a count for the hours in which users have created tickets. |
Hourly Distribution of Internal Requests by Due Date | Amount of internal tickets created every hour, which offers insight on how to properly staff the operation. The column chart will only show a count for the hours in which users have created tickets. |
Number of Tickets Created by Employee by Due Date | Amount of tickets created by each employee, within the time frame filtered, in a horizontal bar chart. It indicates the username and exact amount of tickets created. |
Top 20 Requests - Guest by Due Date | 20 most popular guest requests in ALICE. The data is grouped into the following columns: Department: The department name Service Name: The request type name (displays as the ticket name) Item: The option selected in the “Item” field Total Tickets: The total number of tickets created within the time frame requested Average Response: The average response time in minutes Average Resolution: The average resolution time in minutes |
Top 20 Requests - Internal by Due Date | 20 most popular internal tickets in ALICE. The data is grouped into the following columns: Department: The department name Service Name: The request type name (displays as the ticket name) Item: The option selected in the “Item” field Total Tickets: The total number of tickets created within the time frame requested Average Response: The average response time in minutes Average Resolution: The average resolution time in minutes |
Time to Close Guest Requests (in Minutes) by Department by Due Date | Completion statistics of guest requests by department. The information is grouped into the following columns: Facility: The department name Time: The average completion time in minutes The rest of columns are time intervals |
Time to Close Internal Requests (in Minutes) by Department by Due Date | Completion statistics of guest requests by department. The information is grouped into the following columns: Facility: The department name Time: The average completion time in minutes The rest of columns are time intervals |
Average # of Guest Tickets per Occupied Rooms by Reservation Date | |
“Other” Tickets |
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