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  • Responding to Maintenance Tickets

  • Managing Preventative Maintenance Tasks

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The following links detail common tasks performed by Engineers in ALICE:


Common Tasks

Suggested User Permissions

User Type: Employee

Roles Settings

Access to “Ticket List” tab


Access to Tickets

  • “Add” in Housekeeping Facility.

  • “Add”, “View”, “Edit”, “Close”, and “Assign” in Maintenance Facility.

  • “Add”, “View”, “Edit”, “Close”, and “Assign” in Preventative Maintenance Facility.